Recovery Resources

It’s time to focus on industry recovery. The links on this page will take you to various resources focused on the road to hospitality recovery.

We hope you find them helpful.

NTIA NSW Reopening Guidelines. Click here. (24 July)

This document has been prepared to assist NSW complete their COVID-19Safety Plans.


Extension of the JobKeeper Payment fact sheet. Click here.

The Government has extended the JobKeeper Payment by a further six months to March 2021.

Support will be targeted to businesses and not-for-profits that continue to be significantly impacted by the Coronavirus.

National COVID-19 Coordination Commission. Click here

Planning tool to help businesses reopen and be COVIDSafe.

Federal Government COVID-19 Fact Sheets. Click here

A collection of resources for the general public and industry about coronavirus (COVID-19).

Safe Work Australia Information Hub. Click here.

Safe Work Australia is providing up to date information on the best ways to keep employees safe from COVID-19.

Hospitality specific resources and support. Click here.

ATO Webinars for Small Business. Click here

The ATO has put together a series of short (~40min) webinars with info on a range of topics to help your business be successful and navigate the current crisis.

3-Step Framework for a COVIDSafe Australia. Click here

These infographics outline the Australian Government’s 3-step framework to create a COVIDSafe society with new ways of living and working.

Government reopening checklists.


Checklist for restaurants and cafes  (24.07.20)

For Pubs, Clubs, Bars, Breweries and Casinos (24.07.20)


NSW Government – $10k small business COVID-19 grant extension. Click here. 

NSW Government has provided a grant application extension, now open until 11.59 PM Tuesday 30 June.

Doing Business Better – Online Workshop Series. Click here.

The City of Sydney is offering a free online monthly Doing Business Better Series, via eventbrite. Workshops cover topics from networking to tools for change. Registration required. 

Upcoming workshops:

  • 22 June | Your Business Relationships. This workshop will provide guidance on how to go beyond networking and develop deeper relationships that enable you to collaborate and learn from like-minded business owners.  Register here
  • 13 July | Tools for Change. This workshop will help you harness change positively, and manage the people issues that arise during business changes. Register here 

The Sydney Startup Hub Brain Power Series. Click here.

A partnership between The sydney Startup Hub (NSW Treasury) and Vitae, The Brain Power Series is a series of weekly online neuroscience workshops available to all NSW based startups, scaleups, sole traders, freelancers and small businesses. These complimentary sessions run weekly over a 12-week period.

Night-Time Economy Support Program. Click here

The Victorian Government has launched a $30 million dedicated fund for the hardest hit businesses in hospitality. More details will be available soon. Please register your interest via the form to receive updates.

CBD Business Support Fund. Click here

The Victorian Government is establishing a $20 million CBD Business Support Fund to help small businesses in Melbourne’s CBD faced with a large and sustained shock to their trading environments. Register your interest via the form to receive updated information.

Restricted Postcodes Business Support Program. Click here

Businesses that are operating within a postcode affected by the return to Stage 3 restrictions may be eligible for a one-off, $5,000 grant to help them get through to the other side of the local lockdown.

Hospitality Industry Guidelines for reopening. Click here. 26.05.20. 

Before you open Checklist for venue owners/operators. Click here

Once you open Checklist for venue owners/operators. Click here.

Government reopening restaurants and cafes FAQ. Click here

The Victorian government has shared a FAQ sheet covering  the plan for restaurants, cafes, and other hospitality businesses to resume dine-in service from 1 June.

Promote Your Business on City of Melbourne Website. Click here.

The City of Melbourne is offering free promotion on the “What’s On” website for businesses who are opening up again on June 1st. Send an email to the below address with the subject line “We’re Open From June 1st” to apply.

Info for Venues on the Easing of Restrictions from June 1st. Click here. 

Victorian government page on the easing of restrictions for restaurants, pubs and cafes as of June 1st.

Business Support: Reopening cafes, restaurants and other food and drink facilities Click here

FAQ are here.

Return to work training Click here

This short free online training module provided by the Victorian Government  is intended to further support hospitality businesses to prepare to safely resume operations in accordance with the easing of restrictions, while also ensuring the public feels confident that their health and safety is being protected.

Small Business COVID-19 Adaption Grant Program QLD. Click here

The Small Business COVID-19 Adaption Grant Program provides small and micro businesses with funding to help them adapt and sustain their operations.

Essential Government Information. Click here

Find coronavirus information and assistance for business and industry from the Queensland and Australian Governments

Eased business restrictions. Click here

Stage 2 came into effect at 12 noon, 1 June 2020

Industry COVID Safe Plans. Click here

From 5 June, eligible businesses following an approved Industry COVID Safe plan may be able to open for a larger number of customers.

WorkSafe Tasmania. Click here

COVID-19 Safe Workplaces Framework

Government Support and Information. Click here

This page is the resource centre for Tasmanian businesses, including guidelines and support for re-opening. It will be updated regularly.

Financial Assistance for Commercial Property Ratepayers. Click here

The City of Hobart is offering assistance to commercial and non-residential rate-payers experiencing financial hardship.

Application for Outdoor Dining – No Fees. Click here

The City of Hobart it accepting applications for outdoor dining licenses with no fees until June 30th.

A good way to expand the capacity of your business and increase turnover in the face of social distancing.

SilverChef have put together an article on reopening considerations with useful links and thought starters.

COVID-19 coronavirus: Business and industry recovery Click here

Information for food business and licensed premises on steps they need to take to reopen, COVID safety guidelines and plans.

COVID Safety Guidelines Phase 3 – Food Businesses and Licensed Premises. Click here

COVID Safety Plan Phase 3 – Food Businesses and Licensed Premises. Click here.


What are the current restrictions in your state? Click here

As restrictions on trading start to ease, the Sydney Morning Herald is keeping a running list of what’s allowed and what’s not in your state. You should always check the relevant government agencies in your area to double check anything you’re unsure of, but this is a good place to start. 

The Committee for Sydney’s 11-point recovery strategy. Click here

CfS has identified 11 key moves to support a broad-based recovery. Stay informed by reading their research and insights.

Bundaberg Rum ‘Raising The Bar’ Fund. Click here

Bundaberg Rum has announced an $11.5 million cash injection to help Australia’s bar industry rebuild. They are providing targeted investment and an online training resource to help neighbourhood pubs and bars re-open and promote safe socialising. This includes free access to digital training and practical support through Diageo Bar Academy. You will be able to access best practice training on how to implement social distancing, enhance hygiene measures and optimize your recovery. Owners/operators can also register interest for funding support.

Australian Institute of Food Safety. Click here

An information and resource hub for you to stay up-to-date with the most recent set of guidelines for each Australian state and territory for reopening to the public.

WorkSmith Guide to Reopening Click here

The team at Worksmith have put together a handy reopening guide for venues to help you navigate this daunting task. It includes lots of helpful links, checklists and background information.

Worksmith venue capacity calculator. Click here

The team at Worksmith have put together a calculator for venue owners /operators to figure out their venue capacity and financial overheads. You can use this tool to learn more about how social distancing will impact the bottom line.

OpenTable, Open Door program. Click here 

The program is open to existing customers as well as any new restaurants that wish to join OpenTable. From now until Dec 2020, OpenTable will waive monthly subscription fees and give restaurants access to their restaurant and table management software.

Program inclusions: 

    • No subscription fees through to the end of 2020
    • No cover fees through to the end of September 2020
    • Discounted cover fees from October to December 2020
    • Standard subscription and cover pricing to resume in January 2021

Restaurants can sign up here. OpenTable have also created a Resource Hub to share reopening tips and guidelines.

SLIDE nightlife app. Click here

SLIDE is a nightlife app that makes it easier for patrons to make bookings at nightlife venues and events (no upfront cost). The platform includes more streamline management of contactless bookings and payments, venue capacity restrictions, queuing, and the collection of customer information through QR check-in. SLIDE offers patrons the ability to book tickets, tables, booths, birthdays and guestlist registrations, allowing venues to pre-sell what they need in order to ensure nights are profitable and hassle free.

QueueZone. Click here

QueueZone is a safe, secure, easy and free way for your patrons to quickly register themselves on entry to venues. Patrons simply scan your window poster with their smartphones and securely enter their first name and mobile number as required, and we of course also offer the ability to add patron’s yourselves if required. QueueZone is the most secure solution available as we use SMS verification pin codes to ensure your register is not spammed, and we can securely provide you with your registration records upon verified request.

Message Media’s free package for Hospitality businesses. Click here

The package includes free messaging credits, a dedicated phone number to promote to customers and support from the MessageMedia team to redirect dine-in services to new takeaway and delivery options – all via SMS. They are also offering a free online ResourceHub

Small Batch Learning. Click here

Small Batch Learning offers free online hospitality training, across a range of topics. Make sure staff meet customer expectation with their free smart learning network, including job-optimised, customisable training content covering beverage education and service skills.

VenueSafe. Click here

VenueSafe is a contact tracing app that helps businesses ensure compliance with capacity restrictions and contact tracing requirements.

Using a secure interface, your guests will be able to quickly check-in with their contact information. No fees of contracts required. 

Reopening Advice from Resy. Click here

Helpful hints about how to set up your business for success in a post-COVID world, including of course a sales pitch for their services, but plenty of other good advice to help get you moving again as well.

Reopening Advice from Black Sheep Restaurants. Click here

A guide published by international restaurant group Black Sheep with plenty of good advice on how to set up your business for success in the current climate. Will mostly apply to restaurants, but good advice for any style of hospitality business in there, too.

Oyster Sunday. Reopening | Critical Path for Independent Restaurants + Bars. Click here

As restrictions start to ease and we look to recovery, forging a new path can be an overwhelming task.

Oyster Sunday is a hospitality services group based in New Orleans and New York City who have put together a comprehensive plan laying out foundational tasks to assist hospitality businesses with reopening their doors. While it is US focused, most of the plan can by applied anywhere.If the idea of recovery seems too daunting and you don’t know where to start, start here.

Silver Chef article on recovery considerations. Click here

SilverChef have put together an article on reopening consideraions with useful links and thought starters.

Justice Connect. Dear Landlord tool. Click here

Dear Landlord can help you to take early, proactive steps if you’ve been affected by COVID–19 and you are struggling to pay rent. Simply answer a few questions and Dear Landlord will help determine the best way forward, whether that’s helping you draft a rent reduction letter to your landlord, contacting Consumer Affairs Victoria to help negotiate a rent reduction, getting tips for mediation or for appearing at VCAT. 

Hospo for Life. Click here

Hospo for Life is a provides access to psychologists and mental health support services 24 hours a day, 7 days a week to members of the hospitality industry.